Privacy Policy

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 Effective Date: August 15,2026
Last Updated: August 25,2026

  

RWI Limousine Repairs, Inc. Respects your privacy and is committed to protecting the personal information we collect through our website, services, communications, and customer interactions.

This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and the choices available to you.

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1. Information We Collect

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Depending on how you interact with us, we may collect:

• Contact information: name, email address, telephone number, mailing address, and business information.

• Account information: usernames, account details, customer records, and information you provide when requesting or purchasing our services.

• Communications information: information contained in emails, text messages, telephone calls, voicemails, and other communications with us.

• Website information: IP address, browser type, device information, operating system, pages visited, referring URLs, and similar technical information.

• Transaction information: billing information, payment details, purchase history, and related records.

• Information you voluntarily provide: information submitted through forms, surveys, customer-support requests, or other interactions.

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We may also collect information automatically through cookies and similar technologies.

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2. Our Use of RingCentral

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We use services provided by RingCentral to support certain business communications and operations, which may include telephone calls, SMS/text messaging, video communications, voicemail, contact-center services, and related communications functionality.

When you communicate with us through a RingCentral-enabled telephone number or other communication channel, RingCentral may process certain information on our behalf as a service provider or processor. Depending on the service and configuration, this information may include telephone numbers, caller or recipient information, call metadata, voicemail information, messages, recordings, transcripts, and other communications data.

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We use this information to:

• Respond to inquiries and provide customer support;

• Communicate with customers, prospects, vendors, and other individuals;

• Provide and administer our services;

• Maintain business records;

• Monitor and improve service quality;

• Protect our systems and prevent fraud or misuse;

• Comply with applicable legal obligations; and

• Carry out other purposes described in this Privacy Policy or disclosed at the time information is collected.

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3. Call Recording and Transcription

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Where permitted by applicable law, we may record, monitor, transcribe, or otherwise process telephone calls and other communications for purposes such as quality assurance, training, customer service, documentation, security, and compliance.

Where required by law, we will provide appropriate notice and/or obtain consent before recording or otherwise processing communications.

Call-recording laws vary by jurisdiction. If you do not wish to have a call recorded, please inform the representative handling your call where applicable.

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4. Text Messages and SMS

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If you provide your telephone number and consent to receive text messages from us, we may use SMS or other messaging services, including RingCentral, to send you communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages by following the instructions provided in the applicable message, such as replying STOP. You may also contact us using the information provided below.

Opting out of marketing messages does not necessarily prevent us from sending transactional or service-related communications that are necessary to provide requested services.

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5. How We Use Personal Information

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We may use personal information to:

1. Provide, maintain, and improve our services;

2. Respond to inquiries and requests;

3. Communicate with you;

4. Process transactions and payments;

5. Provide customer support;

6. Send administrative or service-related communications;

7. Send marketing communications where permitted by law and, when required, with your consent;

8. Analyze usage and improve our website and services;

9. Detect, investigate, and prevent fraud, security incidents, or other misuse;

10. Comply with applicable laws, regulations, court orders, and legal processes; and

11. Protect our rights, property, employees, customers, and users.

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6. How We Share Personal Information

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  1. We don't not share personal information 

  2. We do not sell personal information

  3. SMS Opt in and phone numbers are not shared in any way

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7. Cookies and Similar Technologies

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We may use cookies, pixels, web beacons, analytics tools, and similar technologies to operate our website, understand how visitors use our website, remember preferences, improve performance, and measure marketing effectiveness.

You may be able to control cookies through your browser settings or other available privacy controls. Disabling certain cookies may affect website functionality.

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8. Data Retention

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We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain appropriate business and financial records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

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9. Data Security

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We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

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10. Your Privacy Rights

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Depending on where you live and subject to applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we maintain about you;

• Request correction of inaccurate information;

• Request deletion of personal information;

• Request information about how we collect, use, or disclose personal information;

• Opt out of certain uses or disclosures of personal information;

• Withdraw consent where processing is based on consent; and

• Appeal certain decisions regarding your privacy request.

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To exercise applicable rights, contact us using the information below. We may need to verify your identity before completing a request.

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11. California Residents

 

If you are a California resident, additional privacy rights may apply under the California Consumer Privacy Act (CCPA), as amended.

Subject to applicable exceptions and limitations, California residents may have rights to know about personal information collected about them, request deletion or correction, and opt out of certain forms of sale or sharing of personal information.

For information about the categories of personal information we collect, the purposes for which we use it, and how to submit a California privacy request, please contact us at the address below.

We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

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12. Children's Privacy

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Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

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13. Third-Party Services and Links

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Our website or services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

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14. Changes to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.

When we make changes, we will update the “Last Updated” date above. Where required by law, we will provide additional notice of material changes.

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15: Opt-in

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SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

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Terms and Conditions

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Effective Date: August 15, 2026

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By using or communicating with RWI Limousine Repairs, Inc through our website, phone, text messages, or other services, you agree to these Terms and Conditions.

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1. SMS Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

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​2. Types of SMS Communications:

If you have consented to receive text messages from RWI Limousine Repairs, Inc, you may receive messages related to the following :

( Coversational messages, )​

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3. Call Recording

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Calls may be recorded or monitored for quality, training, security, or business purposes where permitted by applicable law. Required notices or consent will be provided when applicable.

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​4. Potential Fees for SMS Messaging:​Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.​

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​5. Opt-In Method:​

 

You may opt-in to receive SMS messages from RWI Limousine Repairs, Inc. in the following ways

By submitting an online form

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​6. Opt-Out Method:​​

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

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7. HELP:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by emailing russ@rwilimorepair.com, or calling the office at 973-928-4200

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8. Standard Messaging Disclosures:

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Message and data rates may apply.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our Privacy Policy & Terms and Conditions pages

Message frequency may vary

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9. Message Frequency

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Our SMS message frequency is estimated to be 50 text messages daily across all users.

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Contact Us

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If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

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RWI Limousine Repairs, Inc
5 Cardinal Dr. Little Falls NJ, 07424    
Email: russ@rwilimorepair.com
Phone: 973-928-4200